Q: What is a Project Lead and how will they help me throughout my Allseated experience?
A: Our Project Leads are facilitators between your organizers and our platform. They train you extensively on our platform, ensuring your event runs with ease and comfort. Project Leads, however, are not your event planner.
Q: Will my project lead(s) run my stages/booths during the event?
A: Our team will train you on how to run your event on our platform. You will need to assign stage managers from your organization and our team will train them. However, we will always be around to give support.
Q: What kind of design objects can I use in my event?
A: Allseated will provide you with a master asset catalogue from which you may choose the stages/booths/signage you want. All other objects (including furniture design) will be uploaded from Allseated but can be switched out or replaced with a conversation with your Project Lead. Our dedicated design team is heavily trained in designing virtual layouts by working alongside some of the most senior designers in our industry including Dave Merrell and Kristin Banta (for extra costs they can be hired.) Therefore, the designs they present to you are well thought out for virtual events and should be given a lot of thought before changes occur -- design for in-person events is not the same as virtual.
Q: Can I change the amount of booths/floors my event space has?
A: Yes. Allseated makes sure your event will be designed exactly how you want it. However, there may be a price adjustment if the booth/floor total exceeds what was agreed upon in the contract.
Q: Can the original timeline be changed?
Yes, but timeline changes should be discussed and agreed upon with your assigned Project Lead. The only date that cannot be changed is the assets deadline.
Q: When is the last day I can make changes to the layout, assets, and user experience?
A: 5 days before the event.
Q: Can I send in assets after the agreed due date?
A: No. Allseated has strict deadlines. Any assets received after the agreed date cannot be accepted. We want to make sure your event runs as smoothly as possible, and our deadlines exist so that we can test everything in your event multiple times. Please understand a virtual event needs a huge amount of Quality Assurance that we pride ourselves on. Assets that come in late can have a huge effect on the smoothness of running your event.
Q: Can I go into my event space whenever I want to?
A: Access will be granted to the event organizers once the initial design is complete. Access for others may be granted, but this must be discussed with your Project Lead.
Q: Can my event have background music?
A: Yes. You may upload a MP3 file (royalty free) for background music, or you may use Allseated EXVO’s basic playlist of limited tracks that cannot be edited.
Q: What is the maximum number of avatars allowed into the platform at one time?
A: The EXVO platform was built to sustain an unlimited amount of attendees. Please contact your Project Lead for more information.
Q: What is the maximum number of presenters on a stage at one time?
A: Up to 8 presenters can be on a stage at one time.
Q: What is the maximum number of people that can be in a group conversation?
A: Up to 17 people can participate in a group conversation.
Q: Does EXVO have its own registration software?
A: No. You may use a third party registration software for your event.
Q: Does EXVO manage our event registration?
A: No. You are responsible for gathering all registration information; Allseated does not have any communication with attendees.
Q: Who is responsible for communicating with the attendees?
A: You. Our team will give you any info to pass along to attendees, but Allseated does not have any communication with your attendees.
Q: Do I need to provide an attendee list?
Yes, Allseated will provide you with a simple template for an attendee list that must be given to your Project Lead 48 hours before your event begins. If your event is open to the public, this can be a conversation between you and your Project Lead. Last minute registrations can be provided, and your Project Lead will explain the process.
Q: When does Allseated perform internal testing before the event?
A: The event is closed 2 days prior to the event for Quality Assurance testing. At this point anyone not marked with a role will not have access. Absolutely no changes may be made when the event is closed for testing.